Support Center

Return Process

Last Updated: Aug 28, 2013 07:55PM EDT
 Here are the steps to process your product for return:
 
  1. You will need to login to your account.
            Username: Your Email address
            Password: is whatever you setup when you processed your order.
  2. Once logged in you will need to click on the My Account link located at the top of the website
  3. You will then have to click the Completed Orders Link
  4. Once on this page you will need to click the Return Items button.
  5. After clicking the button it will bring up a form please fill out the form and Submit the Return Request.
Once you have completed the return request we will then evaluate it.  This process can take up to 24-48 hours.  Once it has been completed and has been approved you will receive an RMA # provided to you VIA a separate email from our Returns Department.  At the time of approval you will receive instructions related to sending the product back to us.
 
Once the product has been received at our warehouse the refund process can take up to four weeks depending on the time of arrival of the returned product.

Please be sure to review the current return policy on our website.

Contact Us

techteam@ramsond.com
http://assets1.desk.com/
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